Excuse Me? Why Do You Ask If You Don’t Answer?
I like to consider myself a responsible, professional individual.
My business background comes from the hospitality industry. There, I was trained that the “customer is always right”. You bend over backwards to help them with their needs and make sure they are happy. I did this working at the Front Desk, and later in the Sales Department as Director of Sales.
Recently, I “re-launched” MyMidtownMojo.com. You are seeing it in its new format. It has been a success, because it ranks better with search engines, gets more traffic and I’m getting more inquires (a.k.a. leads) for rentals in the Midtown Atlanta area. I would like to see more Buyer and Seller leads, but that’s another story. Now, let me say I use the word “lead” lightly and I want to explain why.
Visitors here search for rental properties via the search features I’ve set up. They find a condo that is of interest, and fill out the request for more information.
But, Why Do You Ask, If You Don’t Answer? You asked me a question about a potential home you would like to rent, and I’m professional enough to respond to your request. Why can’t you?
Now, I completely understand the individual that likes to remain anonymous in their home search. You just want to get some information. Understood. But when you GET that information, why not say, “Not what I wanted to hear, Not interested, etc.”
If you were at your job, and your boss asked you a question, you would answer, right? Of course you would. It’s your job and you are a professional at your job.
Well, so am I.
Here’s a great idea. Why don’t we BOTH treat each other as professionals?
Did you know that when you inquire about a particular rental listing, that I can not only help you with that one, but ANY rental listing in the MLS. That’s the amazing thing about us real estate agents. We can help you with numerous properties, not just the one you happened to ask about!! Pretty cool, eh?
So, let’s all rise to the top and treat each other like the professionals we are. You’re a student? No problem. That is your current profession.
I’m a real estate broker and that is my profession.
So when you ask a question, and I answer it, how about a professional response back? Yes, I’m interested. Bummer, it’s no longer available. What else is in the building? Do you have any other options for me?